ISO 9001:2015 standards of Quality Management Systems

ISO 9001:2015 standards of Quality Management Systems

The Company policy issued on November 1, 2020 has been provided for all employees to understand the primary objective of company services and to ensure customer satisfaction across all quality services delivered to all clients.

1. All work operations are based on sufficient risk management practices.
2. Clearly defined goals and direction, appropriate measurable success metrics.
3. Provision and preparation for potential emergencies that would impact the operational plans and affect customer satisfaction.
4. Clear line of command, roles and responsibilities, mission, and goals to tackle challenges.
5. Work transfer and training, teaching for supervisors, and skills and capability assessment systems.
6. Documentation and information systems with various logging and record-keeping systems in place to enable continuous data analysis.
7. Calibration of all tools and measuring equipment to ensure precision, efficiency and reliability.
8. Sufficient maintenance of all equipment and machinery to ensure top performance.
9. Operational plans and documented tracking of progress to prevent problematic delays in delivery of products or services.
10. Channels for communication, complaints, and to measure customer satisfaction.
11. Standards for various processes such as quality control, employee work.
12. Tracking and inspection, monitoring, measuring, and data analysis to ensure confidence in achieving objectives according to goals set by the organization.
13. Meetings to review efficiencies and effectiveness of work operations across the organization.
14. Systematic steps to solve deficiencies (items that fail to meet guidelines) to ensure reliability in the efficient preventative measures to prevent issue recurrence.
15. Continuous improvement and development across the organization to stay up-to-date.